Customer Service Agent [South Africa]

 

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Western Cape, George

(Market related)

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our George International Airport. The successful application will report to the Airport Manager

RESPONSIBILITIES:

• Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;
• Manage flight delays and or cancellations;
• Handle and safeguard of confidential information.

PERSONAL ATTRIBUTES:

• Punctual;
• Excellent understanding of delivering great customer service;
• High degree of patience and assertiveness;
• Conflict resolution skills;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate time keeping;
• The ability to work well under pressure;
• Practice good time management and willingness to work longer than normal hours including additional shifts,
• Remains focused in order to handle objections;
• Customer focused and service orientated.

REQUIREMENTS:

• Grade 12;
• Airport experience and ticket sales within an aviation concern;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• No criminal or credit record;
• Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
• Own transport would be an advantage.

APPLICATION GUIDELINE :

• Suitable qualified candidates are invited to complete the prescribed form, available on this link: APPLY HERE
• No external email applications will be accepted.
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
• FlySafair reserves the right

• Not to proceed with this vacancy
• To appoint the selected candidates based on it s operational requirements.

• Reference number – JHB000777

Preference will be given to members of under-represented designated groups.

For more information please contact:

Nomsa Qobose

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