ABOUT US:
31G are digital transformation and business solution experts. We are founded by a group of individuals who have deep experience, fierce ambition, and a proven track record in developing solutions to solve real-world problems. Our services include digital transformation, systems integration, resource augmentation, software development, professional and managed services, and digital consultancy.
Our customer base is diverse – spanning fintech, health tech, edtech and ecommerce, and spread across the globe. We deeply understand all our customers’ businesses, to develop person-centered solutions.
Our values are high-quality, integrity, innovation, and compassion. We are committed to equality, diversity, and inclusion, and are proud of our open culture – as such we operate a values-based recruitment process.
THE ROLE:
This administrative position is responsible for the operational and service aspects of our client’s business – a world-leading Teleradiology company with offices in London and Dubai. Reporting directly to the Operations Manager, the post holder will work full-time in a shift-based pattern covering 24/7 operations. This role requires a dedicated individual who can manage the demands of a fast-paced environment and ensure seamless business operations. This is a great opportunity for a highly organized and detailed oriented person who wants to make a positive impact to people’s lives. Our client provides detailed training to orientate successful candidates to the role.
RESPONSIBILITIES:
- Swiftly responding to customer calls and emails, ensuring a high level of customer service.
- Utilizing our client’s proprietary products to assign radiology examinations to senior doctors (radiologists) on our IT systems.
- Assisting radiologists in troubleshooting problems related to radiology examinations, such as missing information.
- Manipulating data volumes to facilitate assignment and customer liaison tasks.
- Collaborating closely with the operations team to ensure timely delivery of the correct scans to the appropriate radiologists, minimizing any delays in patient reports.
This job is ideal for you if you:
- Are motivated by making a positive impact on patients and share core values.
- Possess operations experience, preferably in healthcare or radiology.
- Enjoy practical problem-solving and teamwork.
- Communicate effectively and escalate key issues.
- Thrive in a fast-paced, dynamic environment.
- Stay composed under pressure and approach problem-solving logically.
- Seek growth opportunities and want to shape the company's future.
- Value a supportive team environment and building strong relationships.
- Are organized, reliable, and have a strong work ethic.
MINIMUM QUALIFICATIONS/ SKILLS:
- Bachelor's degree from a reputable institute.
- Note: If you feel like you don’t tick all our boxes but know you’d make a good fit at 31 Green, please do apply! We know the value of transferable skills and experiences and would love to hear about these in your cover letter. As an equal opportunity employer, we welcome applications that reflect the diversity of our wider community. Please let us know at any time if you require reasonable adjustments to your interview process.
WE OFFER:
- Development - annual development budget to upskill yourself.
- Private Medical Insurance- Family medical cover
- Hybrid working whatever works to deliver project.
- Impactful projects - focus on bringing meaningful social and environmental change.
- People oriented culture - wellbeing is a priority.
- Generous leave - 27 days’ holidays plus bank holidays
- Transparent and open culture - you will be listened to and heard.
By applying to 31 Green, you are expressly giving your consent for the collection and use of your information as described within our 31 Green Recruitment Privacy Policy. In addition, please note that background checks are included as part of our on-boarding process.
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