Scorpios
Scorpios is a growing hospitality brand that brings people together around music, food, and mindfulness — always within a stunning natural landscape. Taking inspiration from the culture and history of its location, each project is intended as a platform for local creatives to exhibit their talents as well as a hub for the global Scorpios community to gather. Since its opening as a beachside music venue on Mykonos in 2015, Scorpios has grown into a global lifestyle hospitality brand with expanded offerings. Scorpios is now looking to build a highly dedicated team to drive the brand to its highest potential.
Job Description
The Hotel Reception Manager are responsible for ensuring that the needs of the hotel’s guests are met, and they typically perform multiple duties throughout the course of each shift.(S)he will be responsible for the direct team serving the different areas of the hotel. Always willing to support and help the General Manager; as well as the direct working team of him/her.
Opportunities For All
Scorpios was created to bring diverse communities of people together, and we take the same approach when building our teams. We thrive on differences and believe it is critical to our success as a global company. Scorpios is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
Responsibilities:
- Assisting guests with hotel reservations
- Assigning rooms and suites to guests
- Ensure the proper day to day operation of the department; effectively managing the people which are in the team
- Passionate about delivering excellent guest experience with a friendly disposition to smile – inspiring the team to continue doing so
- Exceptional service standards with attention to detail and experienced in guest profiling and recognition
- Handle all complaints of guests and comments may occur; always focusing on maintaining the SCO positive image to the audience
- Organize daily, weekly and monthly reports; as required by the direct manager
- Answering incoming telephone calls from prospective and existing guests
- Processing credit card transactions for lodging, room service and other hotel costs
- Transferring phone calls to guest rooms
- Providing guests with wake-up phone calls
- Assisting with guest requests and complaints
- Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)
- Perform any other task, related to his/hers area of expertise and requested by the line manager
Mandatory Requirements:
- Turkish National
- University Degree
- Excellent command of English language, both verbal and written
- Proven working experience for minimum 5 years in a similar position in 5* Hotels or High-End Restaurants
- Excellent organizational and communication skills
- Ability to work under pressure in a fast paced environment
- Computer operating skills including MS Office/Excel
Additional Requirements:
- Knowledge of additional languages will be considered as a plus
- Experience in other working environments will be considered as a plus
Benefits
Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
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