LeadDesk is the Software behind Sales and Customer Service Superstars. We believe that happy agents are the key to better business.
We are a listed growth company. Currently, we are the market leader in the Nordics - aiming next to be the best in Europe. We are well on the way and already have over 20 000 happy agents in 34 different countries making millions of contacts every day.
LeadDesk is a company with a truly international vibe - we have 12 offices in seven different countries (Finland, Norway, Sweden, Denmark, Germany, Spain, and the Netherlands) and over 10 different nationalities working at our Helsinki headquarters alone.
We are looking for a Software Development Manager to steer to teams according to roadmaps and work with a brave and agile approach in Helsinki.
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YOUR ROLEYour key role is to help our teams deliver LeadDesk solutions and lead multiple developer teams. The role consists of being a people manager for your team of engineers and leading your developer teams to deliver based on roadmaps which in turn leads to building our amazing products. A successful Software Development Manager takes ownership of the work and is able to juggle problem-solving, prioritizing, ensuring resources, making plans and schedules, communicating team plans and fostering an environment of technical excellence by facilitating architectural discussions and decision making.
Other responsibilities include hiring and growing happy and healthy teams by keeping the teams motivated and inspired. You will focus on mentoring a team of high performing developers with a particular focus on career and professional development. This will make your team members stronger, more efficient and outcome focused. You will be running a continuous weekly 1:1 practice and removing blockers for your teams ensuring their well-being and fixing any issues that arise. Just as you hold weekly meetings you will also report weekly progress to VP of Engineering. Own what your teams are building, from implementation to ready release bundle. Promote a culture of continuous improvement and teamwork, and drive knowledge sharing across teams. There will be close collaboration with the product managers, customer success managers and designers to shape the direction of your product. You will also work with delivery teams and external stakeholders to communicate the “why” and establishing clarity and accountability on current and future work.
WHAT YOU BRING TO THE TABLE
The ideal candidate has the ability to influence and communicate with internal and external stakeholders alike. You think clearly, solve problems fast and have a technical background. This is a challenging and rewarding role, where you see how our software is delivered into the heart of our customers’ workflows. You will get to work in a fast pace, open, collaborative, and international team environment.
What we'd like to have from you:
- Excellent communications skills, fluent in English (written and verbal)
- 2+ years of experience managing software engineering team
- Experience leading and managing a team of developers
- Preferably, experience building software powered products operated as SaaS
- Ability to prioritize and plan in a fast-paced environment
- Positive can-do attitude and enthusiasm to learn new
- Experience facilitating technical discussions
- Passionate about user experience and operational excellence
- Experience in building and scaling teams and processes in fast-growing companies
- Experience working in an agile work environment
- A team-oriented mindset and enjoy working in a diverse environment with distributed teams
- Have interviewing experience and understand hiring
- Experience with day-to-day people management including performance management
- A good coach: You catalyze growth and development while empowering others and do not micromanage
- Result-oriented: You're a pragmatic, data-driven decision-maker, with a people-centered and systems thinking approach to engineering management
We consider as an advantage:
- The ability dive deeper in technical discussions and communicate to non-technical
stakeholders
- That you enjoy giving presentations even to larger groups
- Courage to challenge the norm and manage challenging situations
WHY YOU SHOULD JOIN LEADDESK?
We will support your development! At LeadDesk we know that keeping up to date with what is happening in the field is crucial for company success. Therefore, we also want to support our employees to constantly develop themselves. This can be done through participating in different events and/or conferences as well as online training and learning from each other inside the team. You will have endless opportunities to learn and develop as a versatile professional through your work as well. In this role, you will have the opportunity to influence your own role, responsibilities, and development path. Our processes are still developing, and you can help shape LeadDesk from within.
With us, you can experience the best of both worlds – the stability of an already stable listed company but also the possibility to influence things and take responsibility for your work often associated with start-ups.
Last but not least - THE PEOPLE of LeadDesk. You will be a part of the international talented, and ambitious group that supports and helps each other!
INTERESTED?
If you feel that you are the right person for the job, send us your CV and application with salary request as soon as possible, but no later than 14.8.2023 through our application system. If you have any questions regarding this recruitment, please don’t hesitate to contact us via LinkedIn, email or phone.
Anttony Lindo, Growth Manager, 040 524 1660, anttony.lindo(at)wiseit.fi
Angelica Kaattari, IT Recruitment Consultant, 040 356 4570, angelica.kaattari(at)wiseit.fi
