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Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Publicis Sapient (PS), a global leader in Digital Business Transformation (DBT), is looking for a Client Partner with a demonstrated track record of results to join our PS Growth Force team.
Aligned to our Financial Services sector, you will harness the depth and breadth of PS’ portfolio, and the value-add of our extended capabilities through Publicis Groupe, to identify new opportunities, new buying centres, and innovative ways to help our clients evolve for a more digital-enabled future, positively impacting their business and their customers.
This role combines consultative new business development with ability to build strong client relationships and lead key project teams in the delivery of capabilities and services. Acting as the key engagement lead across existing strategic clients and expanding PS’s thought leadership, network and presence in the sector. Working within the PS International Financial Services practice, you will be responsible for managing effective client relationships, high-performing teams, and ensuring strong delivery end to end.
Your Impact:
- Drive and lead stewardship across both existing and emerging KSA based financial services clients and help develop client prospects, acting as their PS leader and ensuring profitable year on year Growth
- Own the PS Account Plan and 360-degree relationship with each of your clients to deliver on measured sales and revenue growth, existing and new projects, and overall client satisfaction
- Working with the current account leadership, develop a relationship map, 3–5-year vision and strategy, and manage tactical executions to maximise the potential of the full PS portfolio of capabilities and services
- Foster deeper relationships with customer CXOs (beyond the CIO) through marketing campaigns, thought leadership activities, account references, and PR/media opportunities
- Shape proposals and negotiate agreements focused on achieving mutually beneficial outcomes for PS and its clients
- Own monthly, quarterly, and annual sales and revenue targets and ensure contractual arrangements meet defined commercials goals
- Manage and ensure delivery expectations and satisfaction by orchestrating relevant delivery stakeholders
- Advocate for your clients internally and ensure all opportunities are accurately reflected and forecasted in the PS CRM pipeline to provide visibility and cross-sell opportunities with all practices, capabilities, and alliance partner teams
- Maintain a thorough understanding of the PS ‘go-to-market’ offerings and solutions, brand and network building, cross-client line of businesses, and industry trends
- Maximise relevant, client impactful, cross-sell opportunities across our horizontals, services, solutions, and capabilities
- Demonstrate a high level of performance and results in goal achievement, account management, people and diversity development, business / financial / technical specialisation, innovations, and contributions to the PS Growth Force Community.
- Manage PS Internal stakeholders and build a dedicated and virtual team of experts to match our offerings to client priorities
- Contribute to Global Client Partner community and Growth Force community strategies, best practices, case studies, and education
Your Skills & Experience
- Experience of overseeing digital delivery and key account management responsibilities within professional services for financial services clients
- Demonstrable delivery track record and client relationship network within the KSA financial services sector
- A desire to be a strategic partner to our clients and to strive to become an industry expert within financial services sector (Retail & Commercial Banking, Wealth & Asset Management, Insurance etc)
- Experience managing and successfully delivering large accounts
- A passion for people, leadership, equality, and society
- Ability to develop and nurture Trusted Partner-level relationships with both C-suite client contacts and internal stakeholders via a strong industry POV and understanding of client needs
- Strong global leadership capability to manage teams of people and lead change while inspiring and developing others
- Strong learning mindset and drive for continuous evolution and self-improvement, including cultivating learning agility, development of personal adaptability, and pursuit of excellence
- Fluent Arabic and English Speaker
Additional Information
- Publicis Sapient operates a Hybrid working policy (part office, part client site, part remote)
- Flexibility to travel across the Saudi region to deliver our best in class services is essential
