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Job ID
369526BR
Jul 14, 2023
Czech Republic
Job Description
2023 will see Sandoz become a standalone organization! As a global market leader in Generics and Biosimilar medicine, Sandoz is stepping forward from a position of strength. Those joining Sandoz in the coming months will help shape the future of the company, its growth, innovation, culture and how Sandoz impacts the lives of millions. These will be careers with genuine impact!
Not only will you be part of a team pioneering access for patients, but you will also begin your journey with Sandoz Technology at a pivotal moment in time. The Technology organization is an evolution of previous Digital and IT organizations, bringing together innovation, stability, and efficiency to drive growth and access. It’s your opportunity to help build an organization and new tech landscape from the ground up. Working together in a customer-focused agile organization we’ll drive towards cloud-based and SaaS solutions. We’ll simplify the application landscape by bringing in industry leading solutions. Our teams span across all business areas (from development to customer engagement) while also supplying the foundational core technologies (such as infrastructure and ISRM) appropriate to a leading Generics company. As such, we look for scalable solutions where possible and apply innovative, data-driven analytics in a strategic and outcome-focused manner. Today is just the start. The future is ours for the making. How do you want to make your mark?
The Global Service Manager Service Desk Services will be the single point of contact between the service providers and the end users. They will capture demand for incident resolution and service requests, and provide a clear path for users to re-port issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
Your responsibilities:
Not only will you be part of a team pioneering access for patients, but you will also begin your journey with Sandoz Technology at a pivotal moment in time. The Technology organization is an evolution of previous Digital and IT organizations, bringing together innovation, stability, and efficiency to drive growth and access. It’s your opportunity to help build an organization and new tech landscape from the ground up. Working together in a customer-focused agile organization we’ll drive towards cloud-based and SaaS solutions. We’ll simplify the application landscape by bringing in industry leading solutions. Our teams span across all business areas (from development to customer engagement) while also supplying the foundational core technologies (such as infrastructure and ISRM) appropriate to a leading Generics company. As such, we look for scalable solutions where possible and apply innovative, data-driven analytics in a strategic and outcome-focused manner. Today is just the start. The future is ours for the making. How do you want to make your mark?
The Global Service Manager Service Desk Services will be the single point of contact between the service providers and the end users. They will capture demand for incident resolution and service requests, and provide a clear path for users to re-port issues, queries, and requests, and have them acknowledged, classified, owned, and actioned.
Your responsibilities:
- Responsible for the day-to-day operation of our Global Service Desk.
- Manages incidents and service requests, and handles communication with the users
- Support and ensure compliance to defined IT Governance controls, standards, and practices.
- Accountable for managing suppliers in ensuring they deliver quality services and meet all contractual obligations. Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels.
- Address the needs and challenges of the changing workplace and workforce by applying technology and service solutions
Diversity & Inclusion / EEO
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements
What you will bring to the role:
#ORBIT
You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Sandoz); 5-week holiday per year; (1 week above the Labour Law requirement) ; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,000 CZK per year; Meal vouchers in amount of 120 CZK for each working day (full tax covered by company); MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/
Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Sandoz!
Commitment to Diversity & Inclusion:
Sandoz is committed to building an outstanding, inclusive work environment and diverse
teams representative of the patients and communities we serve.
Join our Sandoz Network: If this role is not suitable to your experience or career goals but
you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: https://talentnetwork.novartis.com/sandoztalentpool
- University degree in Computer Science or comparable education; fluent English, written and spoken.
- IT Infrastructure Management and IT Service Management Practices (ITIL Foundation Certification)
- Expertise in Compliance, Risk Management, GxP, with solid knowledge of validation practice and IT control standards; Systems Integration & Build, Dev-Ops mindset and full solution lifecycle understanding from idea to retirement.
- 3 - 5 years of IT experience in operations and system management.
- More than 3 years of experience in Service Management or Engineering of a global service portfolio in similar areas as above, across geographies and business areas.
- Working knowledge of German language would be an advantage.
#ORBIT
You’ll receive:
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Sandoz); 5-week holiday per year; (1 week above the Labour Law requirement) ; Cafeteria employee benefit program – choice of benefits from Edenred CZ in the amount of 12,000 CZK per year; Meal vouchers in amount of 120 CZK for each working day (full tax covered by company); MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/
Why Sandoz?
500 million patients were touched by Sandoz generic and biosimilar medicines in 2021 and while we’re proud of this, we know there is more we could do to continue to help pioneer access to medicines for people around the world.
How will we do this? We believe new insights, perspectives and ground-breaking solutions can be found at the intersection of medical science and digital innovation. That a diverse, equitable and inclusive environment inspires new ways of working.
We believe our potential can thrive and grow in an unbossed culture underpinned by integrity, curiosity and flexibility. And we can reinvent what's possible, when we collaborate with courage to aggressively and ambitiously tackle the world’s toughest medical challenges. Because the greatest risk in life, is the risk of never trying!
Imagine what you could do here at Sandoz!
Commitment to Diversity & Inclusion:
Sandoz is committed to building an outstanding, inclusive work environment and diverse
teams representative of the patients and communities we serve.
Join our Sandoz Network: If this role is not suitable to your experience or career goals but
you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: https://talentnetwork.novartis.com/sandoztalentpool
Division
SANDOZ
Business Unit
COMMERCIAL OPS EUROPE SZ
Location
Czech Republic
Site
Prague
Company / Legal Entity
SDZ CZE
Functional Area
Technology Transformation
Job Type
Full Time
Employment Type
Regular
Shift Work
No
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