Assist guests efficiently and courteously in all Front Office related functions, while projecting high standards of service and professional hospitality at all times. Balance and post charges and settlements. Reset systems for next day operations.
SPECIFIC
OPERATIONS
· Thorough knowledge of all front desk and guest services department operations and individual job requirements.
· Perform all shift checklist responsibilities.
· Verify each day and evening receptionist’s transactions.
· Perform all credit card transactions.
· Bill all room charges and taxes to each guest invoice.
· Review and close all transactions completed during the day.
· Create and/or print and transmit all necessary reports.
· Verify, balance and revise the room availability in order to maximize revenues
· Block rooms for same day based on: VIP’s, specific location or views guaranteed to groups.
· Responsible for the hotel’s and guest’s safety during the night.
· As well, performs all tasks related to Front Desk Clerk.
TECHNICAL SKILLS
· Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution.
· Nurture team and teamwork concept.
· Familiar with frequently used Standard Operating Procedures.
· Ability to work independently with minimum supervision.
· Willingness to respond to emergency situations on short notice.
· Individuals must be service and detail oriented.
· Must comply with all department, hotel, and corporate standard operating procedures.
· Responsible for knowing Hotel emergency procedures.
GUEST RELATIONS
· Be readily available/ approachable for all guests.
· Take proactive approaches when dealing with guest concerns. Follow property specific second effort and recovery plan.
· Extend professionalism and courtesy to guests at all times.
· Personal and business conversations among associates should be stopped in order to assist guests.
· Remain highly visible and be readily available for guests at all times.
· Demonstrate self-confidence, energy and enthusiasm when interacting with guests.
· Demonstrate discretion when dealing with confidential guest matters.
OTHER REQUIREMENTS
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, determined by the GM:
· The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
· Carry out all reasonable requests by leadership team.
· Comply with department uniform and appearance standards.
Job Type: Part-time
Part-time hours: 16 per week
Salary: $16.75 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- St. John's, NL: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
