Customer Service Representative
MDL Landscaping is seeking a full-time Customer Service Representative to join our team in Calgary, AB. Our Mission is to provide the most reliable, dependable, and professional landscaping services.
Responsibilities:
- Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
- Crete relationships with new customers to better understand and achieve their needs
- Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image.
- Provide administrative support to the customer service team
- May assist with overflow work and other duties as needed
- Promotes interest in client products and services
- Consistently achieves established standards of the position
- Continually portray and project a positive and professional image
- This position is also a remote position in which you will be working from home
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Qualifications
Requirements:
- High school diploma or equivalent.
- Experience in customer service.
- Strong telephone etiquette.
- Familiarity with CRM tools.
- Excellent communication skills.
Job Types: Full-time, Part-time, Permanent
Salary: From $20.00 per hour
Benefits:
- Dental care
- Flexible schedule
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Overtime pay
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
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